The importance of simple courtesy in these tough times

Posted by: Kevin Reeth, February 22, 2009

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A few days ago, we posted a job description for our new Head of Marketing. In addition to sending the job around to our network, we also posted it on LinkedIn. Within the first couple of days, we had more than 50 people apply, despite the fact that the post asked for some pretty specific skills and experiences.

Unfortunately, most folks who applied didn't have the background we are seeking. And while it took a lot of time, I started replying to each and every person who had applied. Though the majority of the responses were to let people know that they weren't a good fit, a funny thing happened. Most people emailed me back to say thanks - thanks for getting back to them so quickly, thanks for emailing them at all, or thanks for simply being straightforward.

Here are several examples - see for yourself:

"Thank you for taking the time to write to me."
"Kevin, I appreciate the response."
"Thank you for the quick response. Wish you the best with Outright."
"Thank you so much for your response. I wish you the best of luck with Outright.com and in filling this role."
"I appreciate the response. Kindest regards and best of luck."
"Thanks for the prompt response...it is appreciated. I wish you success in your venture as well."
"I do appreciate the personal response. I wish you the best of luck as well!"
"Greatly appreciate your prompt and candid response. While I wish your response was positive, I do respect your decision and wish you the best."
"Thank you for your quick response."

These are a sample, but you get the idea. I find it impressive that folks can be so kind and courteous, especially when receiving less than encouraging news. It helps me remember that everyone we deal with in business, whether it's a potential employee, a partner, a customer or a vendor, they are all people like you and I. We're all just trying to do our best for ourselves and our family. At a minimum, we should always try our best to show a little common courtesy. For those who may not know what that looks or sounds like, I can always refer you to the gracious people who applied to work for Outright.com